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Frequently Asked Questions


Why choose us? What make us different from the competition?

  • We are single-mindedly focused on delivering two things for our customers: UNMATCHED CONVENIENCE & VALUE.

    CONVENIENCE:   In our local markets, we offer our Exclusive White Gloves Delivery & Assembly Service, so it's truly a 1-stop hassle-free furnishing experience.  You pick and save, and let us do all the hard work fro you!  Furnishing simply can't get any easier. See details here.

    VALUE:  We are able to offer fantastic savings because we buy in bulk and bring furniture directly from factories and suppliers to our customers, and in the process eliminate layers of middleman and their fees.  We are also a private business with no other interested parties to answer to, so we enjoy more discretion on setting prices, and our strong preference is to, ALWAYS, offer our customers the best deals whenever and wherever possible.


  • What is the typical turnaround time?

  • It depends on the particular item. An overwhelming majority of the items can be delivered in about 1 week or less. Some items, such as special order, back-order, or those from far-away suppliers, take longer. A better estimate will be provided at the time ordering. You can also inquire about availability by emailing or calling us.


  • I am moving to New York/NJ Metro Area, can we schedule furniture to be delivered on my move in date?

  • Yes. We understand that moving to a new place can be very stressful and we are here to help reduce the amount of hassle you have to deal with. Just pick out the pieces you like and put down a deposit for them. We will then procure and hold your purchase in our warehouse. When you are ready to move in, we will send our crew to deliver and assemble everything for you at no extra charge. This way, you will have a fully furnished home on the same day you arrive. You can't make it any easier than that!


  • I live outside of the Tri-State Area, what is your shipping/delivery policy?

  • We serve the entire Continental USA. We deliver with our own trucks to most of Tri-State for a minimal fee. An estimate can be provided with your zip code and approximate purchase amount. We always include free assembly service when items are delivered with our own truck. We also ship nationwide via freight forwarders. We make every effort to keep the shipping cost to a minimum, and will consider paying for part of the shipping cost for large orders. Please send us the item(s) that you are interested in to get an shipping estimate.


  • Are the goods you sell new?

  • All of the products we are sell are brand new, undamaged and have never been used, unless you are buying clearance items at a discount and are specifically informed of product condition relating to the discount.

  • More questions? Please don't hesitate to email or call us.

  • call 800-313-5482 or email us: hello@DowntownFurnitureNYC.com
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    Design & Style, Quality & Function, Selection & Value.  These are the hallmarks of our furniture. Not only are our products wildly popular with consumers, but with professional decorators as well. Our products have been selected and featured on numerous special events, movies, TV shows, and magazine articles. See more.

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