ABOUT   |   ORDER   |   LOCATION   |   POLICY   |   BIZ PROGRAM   |   FAQ   |   PRESS   |   TESTIMONIALS   ||   中文   |   한국어


           
 
  BY CATEGORY
    LIVING ROOM
    BEDROOM
    DINING ROOM
    WORKSPACE
    COFFEE TABLES
    ENTERTAINMENT
    LIGHTINGS
    RUGS
    PAINTINGS
    MIRRORS
    EVERYTHING ELSE
    CLEARANCE
    MORE SELECTIONS
 
  COMMERCIAL USE
    OFFICES
    RESTAURANTS
    HOSPITALITY & REALTY
    RENTALS
 
  BY STYLE
    MODERN & DESIGNER
    TRANSITIONAL
    TRADITIONAL
 
  RESOURCES
    Select Brand Introductions
    Designer Biographies
    Design & Decorating Tips
  
  
 

Frequently Asked Questions

With our famous Free White Glove Delivery & Assembly Service, furnishing has never been easier: simply "Pick, Kick Back, & Let Us Do The Rest"

Why buy from you? How are you different from the competition?

  • Our most distinctive offer, besides amazingly good prices, is the free White-Glove in-home delivery and assembly service in all of New York City, an offer so radical and expensive that virtually none of our competition is willing to match. A major benefit of having our crew assemble everything, other than the fact that you can kick back & relax, is that you can inspect and identify any problems instantly, something that's impossible to do if furniture is only dropped off by your curbside.  We also feature large selections with the very best designs in all style categories - modern, casual, transitional, traditional, and designer/classic reproductions. Further, we do custom cabinetries and sofas. Whatever you are looking for, chances are we carry it!  Finally, we insist on selling only quality products - we continuously monitor the quality of our offerings and eliminate those products and suppliers that do not meet our standards.

What is the typical turn around time?

  • It depends on the particular item.  An overwhelming majority of the items can be delivered in about 1 week.  Some items, such as special order, back-order, or those from far-away suppliers, take longer.  A better estimate will be provided at the time ordering.  You can also inquire about availability by emailing or calling us.

What is the catch on your Free Delivery & Free Assembly Offer? What about walk-up apartments?

  • There is no catch.  The only conditions are: 1) a purchase value of $500 or higher; and 2) within 5 boroughs of NYC.  If the delivery is to a walk-up apartment, we need know it in advance because there is special delivery arrangements we need to make, and there will also be a fee associated with that.  Please provide us with details so we can give you a quote.

I live outside of NYC. What is your shipping/delivery policy?

  • We serve the entire US and Canadian markets. We deliver with our own trucks to most of Tri-State for a minimal fee.  An estimate can be provided with your zip code and approximate purchase amount.  We always include free assembly service when items are delivered with our own truck.  We also ship nationwide via freight forwarders.  We make every effort to keep the shipping cost to a minimum, and will consider paying for part of the shipping cost for large orders. Please send us the item(s) that you are interested in to get an shipping estimate.

Do you deliver on weekends? On the date of delivery, when can we expect you to arrive?  My building requires a certificate of insurance.

  • In order to provide you with maximum flexibility and convenience, we deliver on weekends as well.  Because our trucks make multiple deliveries to various locations on any given day, it is difficult for us to accommodate a specific time.  However, on the day of delivery, our driver usually provides you with an advance courtesy notice before arriving.   If you cannot wait at home, we encourage you to give us a mobile/work number where our driver can call you in advance (30 min, 1 hour, 2 hours, etc, in advance as per your request) so that you will have enough time to get home.  We are usually unable to accommodate time frames of less than 4 hours.  If your building has specific delivery hours, we need to know in advance.  If your building requires a certificate of insurance, please have your management office, or yourself, email (dtfnyc@gmail.com) all the pertinent information to us at least a couple of business days prior to delivery.  There is a $50 fee for our insurance company to issue a certificate for delivery coverage.

Your offers seem too good to be true - your competitors sell comparable items for much more, charge for delivery, and when they deliver, they don't assemble the furniture, or else they charge an exuberant fee for this extra service -  how do you do it?

  • We at Downtown Furniture (DTF) understand the amount of hassle and expense that can come with moving to or furnishing a place.  We strive to make the experience as easy, fun, and most importantly, affordable as possible.  Thus, we provide the much needed but usually rather costly delivery & assembly service free of charge.  We source a good portion of our goods directly, which enables us to cut out layers of middlemen and transfer the savings to our customers.  We also go to great lengths to keep our own overheads low, and pass on the savings.  Our offers are amazingly good but real - take us up and see for yourself.

Do you offer financing?

  • Yes, we offer interest free financing programs via Synchrony Financial. Details of this program can be found here.

I am moving to New York, can we specify furniture to be delivered on my move in date?

  • Yes.  We understand that moving to a new place can be very stressful and we are here to help reduce the amount of hassle you have to deal with. Just pick out the pieces you like and put down a deposit for them.  We will then procure and hold your purchase in our warehouse.  When you are ready to move in, we will send our crew to deliver and assemble everything for you at no extra charge. This way, you will have a fully furnished home on the same day you land in NY.  You can't make it any easier than that!

More questions? Please don't hesitate to email or call us.

 

Design & Style, Quality & Function, Selection & Value.  These are the hallmarks of our furniture. Not only are our products wildly popular with consumers, but with professional decorators as well. Our products have been selected and featured on numerous special events, movies, TV shows, and magazine articles. See more.

 


 

             

     

Share |
   
                                                       ABOUT   |   ORDER   |   LOCATION   |   POLICY   |   BIZ PROGRAM   |   FAQ   |   PRESS   |   TESTIMONIALS   ||   中文   |   한국어